Privacy Policy
Effective January 1, 2026
Elite Rio Rancho Concrete Construction, rioranchoconcreteconstruction.com, office@rioranchoconcreteconstruction.com
Who this policy covers
This policy explains how Elite Rio Rancho Concrete Construction handles the information you share when you visit our website, fill out a form, call us or email us. We're a concrete contractor in Rio Rancho, NM, and we work on driveways, patios, slabs and other concrete jobs for homeowners and businesses in Rio Rancho and the cities around it.
It covers this website and the ways you reach us through it. It doesn't cover other websites we link to, which have their own policies. You can head back to the home page at any time, or learn more about our crew on our About page.
What information we collect
We collect what you choose to give us when you ask for a quote or send a question. That's usually your name, phone number, email address, the address of the property where the work would happen, and a description of the job, such as a cracked driveway or a new patio. If you send photos of the area, we keep those with your request too.
Our contact form is run by an outside form service, so the details you type into it pass through that service before they reach us. When you call or email us, we keep a record of the conversation so we know what you asked for when we follow up.
Like most websites, ours may also collect basic technical details automatically when you visit. This can include your browser type, device type, the pages you look at, how long you stay and the website that sent you here. These details help us see how people use the site, and we don't use them to work out who you are.
Cookies and analytics
Cookies are small files your browser stores so a website can remember things between visits. Our site may use cookies and similar tools to count visits, see which pages are useful and keep the site working properly.
We may use an outside analytics service to read these numbers for us, and that service handles the data under its own privacy policy. You can block or delete cookies in your browser settings at any time. The site will still work, though some features may not remember your choices.
How we use your information
We use what you send us to answer your question, set up an on-site estimate, prepare a quote, schedule the work and keep in touch about your job. We may also use it to send an invoice, follow up after the pour or answer a warranty question later.
We use the site's visit data to fix problems and make the pages easier to use. We don't sell your personal information, and we don't rent or trade it to other companies for their marketing.
When we share information
We share your information only when we need to in order to run the business or do your job. That can include the outside services that host this website, run our contact form, handle our email or count site visits. These companies only get what they need to do that work for us.
We may also share information if the law requires it, if a court or government office asks for it in a lawful way, or if we need to protect our rights or someone's safety. If the business were ever sold or merged, customer records could pass to the new owner, who would have to keep treating them under a policy like this one.
How long we keep it
We keep your contact details and job records for as long as we need them to finish your project, answer later questions about the work and keep the business records the law expects us to keep. A request that never turns into a job is usually kept for a shorter time.
When we no longer need the information, we delete it or remove the details that identify you. Site visit data is kept in summary form by the analytics service for as long as its own settings allow.
How we protect it
We take reasonable steps to keep your information safe, such as limiting who on our team can see it and using trusted services to store it. No website or email system is completely secure, so we can't promise that information sent over the internet will never be seen by someone else.
Please don't send payment card numbers or other sensitive financial details through our contact form or by email.
Your choices and rights
You can ask us what personal information we hold about you, ask us to correct anything that's wrong and ask us to delete it. We'll do that unless we have to keep certain records, for example for an open job, an unpaid invoice or the law.
You can also ask us to stop contacting you, and we'll take you off our list. Depending on the state you live in, you may have other privacy rights, and we'll honor those when you ask. We may need to confirm who you are before we act on a request, so we don't hand your details to the wrong person.
Children's information
Our website is meant for adults arranging concrete work, and we don't knowingly collect information from children under 13. If you think a child has sent us their details, let us know and we'll delete them.
Changes to this policy
We may update this policy when our services, our tools or the law changes. When we do, we'll post the new version on this page, and it applies from the time it's posted. If you keep using the site after that, the updated policy covers your visit.
How to raise a privacy question or concern
If you have a question about your information, want to make a request or think we've handled something the wrong way, get in touch and we'll look into it. You can call us at (505) 271-3053, email us, or send a message through our Contact page.
Our phones are answered Mon–Fri: 6 AM–10 PM, Sat–Sun: 8 AM–10 PM. We reply within 1 business day, and we'll tell you what we found and what we're doing about it.