Terms and Conditions

Effective January 1, 2026

Elite Rio Rancho Concrete Construction, rioranchoconcreteconstruction.com, office@rioranchoconcreteconstruction.com

Agreeing to these terms

These terms apply when you use the Elite Rio Rancho Concrete Construction website, ask us for an estimate or hire us for concrete work. By using the site or booking a job, you agree to them. If you don't agree, please don't use the site or book work with us.

In these terms, "we", "us" and "our" mean Elite Rio Rancho Concrete Construction, and "you" means the person using the site or hiring us. If you sign a written estimate or contract for a specific job and it says something different from these terms, the signed document controls for that job.

The work we do

We're a concrete contractor in Rio Rancho, NM, and we also work in the cities around it. Our work includes driveways, patios, sidewalks, steps, garage floors, pool decks, slabs, footings, foundations, retaining walls, stamped and decorative concrete, concrete cutting and related jobs. You can read more about our crew on our About page.

What this website says about our services is general information. It isn't an offer, and it doesn't promise that a service suits your property. Your written estimate sets the exact scope of your job, including its size, thickness, finish and materials.

Estimates and pricing

We give free quotes on site, with no pressure and no obligation to hire us. An estimate is based on what we can see and measure that day, so it covers only the work described in it.

Some conditions only show up once the old concrete comes out or the digging starts, such as soft ground, buried debris, roots or old footings. If we find something that changes the work or the cost, we'll stop and explain it before going further, and we'll agree any added work or cost with you in writing first.

Each estimate stays open for the period stated on it. After that period, material and labor prices may have changed, and we may need to update the figure.

Scheduling, weather and cancellation

We give you a start date when you accept the estimate, and we work hard to keep it. Rain, wind, freezing temperatures or extreme heat can push a pour back, because concrete placed in bad conditions makes a weaker slab. Supplier delays, inspections and access problems can also move dates. A delay for any of these reasons isn't a breach of our agreement, and we'll give you a new date as soon as we can.

You agree to give our crew clear access to the work area and to tell us about any sprinkler lines, private utilities or property lines you know of. Where a permit is needed, your written agreement says who is responsible for getting it.

You also agree to keep people, pets and vehicles off fresh concrete until we tell you it's ready. New concrete has to cure, which is the wait while it hardens and gains strength. Damage from using it too early isn't covered.

If you need to cancel or reschedule, call us as early as you can. If you cancel after we've ordered materials, done site work or booked a delivery, you're responsible for those costs and for any other cancellation terms in your estimate or contract.

Payment

Your written estimate or contract sets out the payment amounts, any deposit and the due dates. Unless it says otherwise, the balance is due when the work is finished.

If a payment is late, we may pause work until it's paid. You're also responsible for the reasonable costs of collecting an unpaid balance, as far as New Mexico law allows. If you have a question about an invoice, call us before it's due so we can sort it out.

Warranties and what they don't cover

We're fully licensed and insured, and we stand behind our work. Your satisfaction is guaranteed. If something about our work isn't right, call us, and we'll come look at it and work with you to fix it. Any specific written warranty for your job is the one in your contract, and that warranty decides what is covered and for how long.

Concrete can get small hairline cracks as it shrinks and the ground moves, even when the work is done right. We cut control joints, which are planned grooves that give the slab a straight place to crack, so any cracking happens where we choose. Even so, no contractor can promise that a slab will never crack.

Unless your written warranty says otherwise, we don't cover minor surface cracks or color differences between batches. We also don't cover damage from deicing salts or chemicals, from loads the slab wasn't built for, from settling caused by ground movement or drainage changes outside our work, or from misuse, accidents or severe weather.

Apart from what we put in writing, this website and our services are provided "as is". We disclaim all implied warranties to the fullest extent New Mexico law allows.

Limits on our liability

To the fullest extent the law allows, our total liability for any claim connected to a job is limited to the amount you paid us for that job. We aren't liable for indirect or consequential losses. These include lost use of a driveway, lost income, and damage caused by conditions we couldn't reasonably see, such as unmarked pipes or wiring.

Nothing in these terms limits any liability that the law doesn't allow us to limit, including liability for our own gross negligence or willful misconduct.

Using this website

The information on this site is general and may change without notice. We try to keep it accurate, but we don't promise it's complete or current, so don't rely on it in place of an estimate for your property. Photos show past work and may not match your job exactly.

You may not copy the site's content for commercial use without our permission.

Resolving disagreements

If you're unhappy with our work or have a question about these terms, start by calling us at (505) 271-3053 or sending a message through our Contact page. Most problems get settled with a conversation and a visit to the site, and we'd rather fix a problem than argue about it.

If we can't settle a disagreement that way, we both agree to try mediation in good faith before going to court. This doesn't apply if a legal deadline would pass while mediation is underway.

Governing law

The laws of the State of New Mexico govern these terms and any work we do, without regard to rules that would apply another state's law. Any court case connected to these terms or our work will be brought in the New Mexico state courts that serve the area where the work was done.

Changes to these terms

We may update these terms from time to time, and an updated version applies once it's posted on this page. A change won't affect a job that's already covered by a signed estimate or contract unless we both agree to it in writing.

If any part of these terms can't be enforced, the rest still applies.

Questions about these terms

Call us at (505) 271-3053, Monday through Friday from 6 AM to 10 PM or on weekends from 8 AM to 10 PM. You can also send a message through our Contact page. We reply within 1 business day.